Support
Frequently Asked Questions
Everything you need to know about training your private AI portrait model and generating studio-quality photos.
- How many selfies do I need to upload?
- Upload between 8 and 20 photos. More is better, but quality matters more than quantity. Use photos taken in different lighting conditions, from multiple angles, and with varying facial expressions. Avoid heavily filtered or cropped images — natural, well-lit photos where your face is clearly visible give the best results.
- How long does training take?
- Training typically completes in 10–20 minutes. You can leave the page and come back — we send you a notification (and the status shows in your dashboard) when your model is ready. Training only happens once per set of photos; after that, every generation is instant.
- What style packs are available?
- Every plan includes five packs: Corporate Headshot (boardroom-ready executive look), LinkedIn Portrait (warm, approachable, profile-ready), Outdoor Adventure (natural light and scenic backdrops), Black & White Studio (dramatic, editorial monochrome), and Cyberpunk (bold neon-future aesthetic). Additional packs are added regularly.
- Is my face data private?
- Yes. Your selfies are used only to train your personal model — they are stored securely and never shared with other users or used to train any shared model. Your face model is identity-locked: it generates portraits of your face only. You can delete your model and all associated data at any time from your account settings.
- Can I generate unlimited portraits?
- On the Pro and Studio plans, yes. Generation credits are generous enough that most users never hit their monthly cap — and if you do, additional credits are available. The Starter plan includes a fixed credit bundle to try the product before upgrading.
- What makes this different from other AI photo tools?
- Most AI photo tools generate fictional people or apply filters to existing photos. SyntheticPic trains a dedicated model on your face, so every portrait it generates is actually you — not a lookalike. The result is portrait-studio accuracy rather than a stylised approximation.
- Can I use the generated portraits professionally?
- Yes. Generated portraits are yours to use for any purpose — LinkedIn profiles, company websites, press kits, email signatures, social media, and more. You own the output. Review our Terms of Service for the full license.
- What image formats do you accept for upload?
- JPEG, PNG, and WebP are all supported. Maximum file size per image is 10 MB. Photos taken on a modern smartphone are ideal — no special camera equipment needed.
- Can I train multiple models?
- Yes. The Studio plan allows multiple active models, which is useful if you want different training sets (e.g. formal vs. casual selfies) or want to train models for multiple people on a shared account. On lower-tier plans you can re-train over an existing model at any time.
- Can I cancel anytime?
- Yes, no lock-in. Cancel through your account settings and your plan stays active until the end of the billing period. No cancellation fees, no questions asked.